Refund policy
Return & Refund Policy
We do not accept returns or exchanges for reasons of customer preference or convenience.
Returns or exchanges due to incorrect sizing, differences in appearance or expectations, ordering mistakes, or other personal reasons cannot be accepted. Please carefully review the product details, size, color, and other information before placing your order.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective or damaged, or if you receive an incorrect item, please contact us within 7 days of receiving your order at:
goodtimethewave@gmail.com
When contacting us, we may ask you to provide your order number, details of the issue, and photos showing the condition of the item.
After reviewing the details, we will advise you on the appropriate resolution, which may include an exchange, return, or refund.
Please do not return any items without contacting us first. Items returned without prior approval may not be accepted.
If a return or exchange is required due to an error on our part, we will cover the return shipping costs.
USED Items
Please note that all USED items are pre-owned and may show signs of wear, scratches, stains, fading, or other imperfections due to their pre-owned nature.
All USED item sales are final. We do not accept returns, exchanges, or refunds for USED items.
Please carefully review all product descriptions, measurements, condition details, and images before placing your order.
However, if you receive an item that is significantly different from the product description, or if an incorrect item has been sent due to an error on our part, please contact us within 7 days of receiving your order at:
We will review the situation and provide an appropriate resolution where applicable.
Returns or exchanges will not be accepted for conditions that have been clearly described or shown in the product listing, including photos.
Please carefully review all product descriptions and images before placing your order.
Refunds
If a refund is approved, it will be processed through the original payment method after we have received and inspected the returned item.
Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.